I wanted to say that OEHQ has the best customer service I have ever dealt with on the web. I ordered a radiator hose and was shipped the wrong one I contacted OEHQ and they immediately emailed me a UPS return label and then 2 days later the right hose I ordered arrived at my home. Thanks OEHQ and will be doing business again.
Second to none!!
THERE PARTS ARE #1 BY ME THANKS
I was having a difficult time locating this part. Even when websites said they had it, if you called, they did not. OE Parts HQ did have the part. It took a week to get because they had to ship from a different location, but I was thrilled to get it. I liked that their website was not deceptive.
I received the blower motor control module for my 2005 LaCrosse only 3 days after the order was placed, it was an EXACT replacement part (same vendor, part number, etc) as the original. It worked great, and the cost was only $46. I earlier called a GM dealer, and their cost was $92. Great price and great service!
I could not be more pleased I got the exact part I ordered in only 4 days at my doorstep.
Fast service and shipping, unfortunately the part ordered was not the part needed and had to be returned. I returned the part was my money was promptly refunded. Very good customer service!
I was impressed that the parts were in stock and arrived in 5 days. I shopped another seller and was told it was out of stock and had to initiate a refund. What a hassel. Thanks for a great shopping expierence.
Placed order on Jan 13th 2012. Recieved part Jan 25th 2012. Little slow on delivery. Called OEHQ, they said there was a mix up between the order section & warehouse. The gentleman I spoke to was very courteous & friendly, apologetic. I guess them things happen. Have not received my coupon code yet. As promised. Have not installed part yet.
I was VERY disappointed in OEHQ. I ordered two parts for my car. Each from different online parts suppliers. The other parts supplier stated that there would be a 5 day delay on shipping the parts, OEHQ stated that they parts would ship that day and the shipping showed 3-5 days. I received the other parts suppliers parts 5 days prior to receiving my order from OEHQ. This would not have upset me as much except that when I FINALLY got the parts, that OEHQ had billed me for the day of the order, I only received 1 out of the 4 ordered and billed to me. I proceeded to call and explain, in which OEHQ did concede to their mistake and proceeded to send me the other 3. At this time I did ask that they be sent faster than the other parts as it took over a week to get the first order. I was assured that they would be sent right out and that they were sending them from a distributor closer to me so I should receive them with in 2 days. Long story short I did not receive the parts for over a week. I didn t even receive the shipping confirmation until 3-4 days after the phone call that assured me that the parts were going out that day. Again, I was VERY disappointed in OEHQ and will remember this in the future when I order parts online again.
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