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Shipping Information

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  1. Do All Orders Ship Via UPS?
  2. How do I get my UPS tracking number?
  3. How do I contact UPS?
  4. UPS has my package but they have not delivered it yet. Why?
  5. What should I do if an item is delivered damaged?
  6. What should I do if an item is missing from my order?
  7. Does oehq.com pay for the return shipping of defective merchandise?
  8. Does oehq.com deliver to APO or FPO addresses?
  9. Why was my order sent in multiple packages when it could have all fit into one box?
  10. Why did UPS separate the packages of my order?
  11. If I refuse a package, or if my order is somehow returned by UPS to oehq.com, what happens next?
  12. Is it possible to request that UPS hold my package(s)? May I have a package re-routed to a different address?
  13. Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?


1. Do All Order ship via UPS?
No we also ship via USPS for international orders and via FEDX for Platinum Products
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2. How do I get my UPS tracking number?
Tracking numbers are available the next day after shipment and you should receive an Email with the tracking number and a link to the shipment status. However, orders placed on Saturday or Sunday or holidays are not processed until the first business day following the weekend or holiday.
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3. How do I contact UPS?
Phone: 1-800-PICK-UPS (742-5877) - Domestic Services
Website: www.ups.com.
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4. UPS has my package but they have not delivered it yet. Why?
Please contact UPS at 1-800-PICK-UPS (742-5877) - Domestic Services to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local UPS hub. oehq.com would always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.
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5. What should I do if an item is delivered damaged?
If the item appears to have obvious damage by UPS, immediately tell the UPS driver you do not want to receive this package or call 1-800-PICK-UPS (742-5877) - Domestic Services to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from UPS and contact oehq.com customer service at customerservice@oehq.com . If the item appears to be damaged straight from the manufacturer, immediately contact oehq.com customer service at customerservice@oehq.com .
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6. What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact oehq.com customer service at customerservice@oehq.com .
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7. Does oehq.com pay for the return shipping of defective merchandise?
oehq.com is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to oehq.com and oehq.com pays for the shipping back to you.

Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, oehq.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
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8. Does oehq.com deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO. APO/FPO orders are shipped by the United States Postal Service and takes one to two business days to process and on average five to ten working days to arrive. However, oehq.com cannot control delivery time. For APO/FPO orders, this may take 2-4 weeks at times.
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9. Why was my order sent in multiple packages when it could have all fit into one box?
oehq.com packages the items according to safety for your items, weight, and size.
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10. Why did UPS separate the packages of my order?
That would be a function of UPS. Please contact UPS at 1-800-PICK-UPS (742-5877) - Domestic Services to obtain further status on your packages.
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11. If I refuse a package, or if my order is somehow returned by UPS to oehq.com, what happens next?
If the shipment is "returned to shipper", oehq.com will receive the packages back and then credit the customer in full, including all items paid for that returns with those refused boxes. If not all items are refused then only the items received back will be refunded.
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12. Is it possible to request that UPS hold my package(s)? May I have a package re-routed to a different address?
oehq.com will not give UPS consent to hold packages for customers to pick-up at their local UPS facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly oehq.com will not request that a package be re-routed to another location once in transit to the shipping address requested on the original order.
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13. Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and hit the shipping calculator. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by oehq.com on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
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